Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

Personal Information

• Name and contact information (email, phone number)
• Account credentials and profile information
• Payment and billing information
• Communication preferences

Usage Information

• Log data and device information
• Usage patterns and interactions with our services
• Location data (with your consent)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Personalize and improve your experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in our operations
• In connection with a business transfer or merger

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt out of marketing communications
• Control cookie preferences
• Request data portability

Affiliate and referral program

Canopy Marketplace provides referral tracking and reporting for forest affiliate programs. Canopy does not pay referral fees—forests pay affiliates directly under their own agreements.

How referral tracking works

• Affiliate share links may include URL parameters such as ref, forest, src, and campaign to identify the affiliate and channel.
• We set a first-party, HttpOnly cookie named canopy_ref when you arrive via an affiliate link. It stores a referral session ID for the forest's configured attribution window (typically up to 365 days) so visits and purchases can be credited to the correct affiliate in forest reports.
• If you create an account or complete a purchase after clicking an affiliate link, that activity may be attributed to the affiliate for reporting to the forest.

Information shared in the affiliate program

When you submit an affiliate landing page form, are added as a lead by an affiliate, or are attributed through referral tracking, we may share your name, email, and related sale totals with the relevant forest and approved affiliates for program reporting. We retain this information for the attribution window and as needed for business records.

Your choices and rights

You may request access to or deletion of personal information we hold about you, including affiliate lead and attribution data, by contacting support@canopy.market. We will respond according to applicable law. State-specific privacy notices may be provided separately as required.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

For our affiliate program, we use the first-party canopy_ref cookie (HttpOnly) to maintain referral sessions as described in the Affiliate and referral program section above. Expired referral sessions are not used for new attributions.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: