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Explore our frequently asked questions and contact our support team.
Frequently asked questions
What is the Canopy Marketplace app?
How do I create an account?
I didn't receive my confirmation email. What should I do?
How do I log in to my account?
How do I reset my password?
How do I change my account settings?
How do I sign out of my account?
What is the Portfolio tab?
How do I view my tree portfolio?
What information can I see about my trees?
How is my portfolio value calculated?
What is the Marketplace?
How do I buy trees?
What types of trees are available?
How do I sell my trees?
Can I see who is selling trees?
How do I get detailed information about a tree?
What does the tree age mean?
How accurate is the tree location data?
The app is running slowly. What should I do?
I'm having trouble loading my portfolio. What should I do?
The map isn't showing my tree locations. Why?
I can't see the tree images. What's wrong?
What does the "Beta 1" stamp mean?
What are the different tabs in the app?
Is my personal information secure?
Can other users see my personal information?
How do I know the trees I'm buying are legitimate?
I can't log in even with the correct password. What should I do?
My portfolio shows $0 value. Is this correct?
I submitted a tree purchase request but haven't heard back. What should I do?
How do I contact customer support?
What information should I include when contacting support?
Get in touch with us
support@canopy.market
